I submitted a Best Price Guarantee claim for my upcoming trip in Australia last month and I received the following confirmation:
We are pleased to confirm that we have now approved your claim. I have lowered the rate on your reservation to match the rate found in addition to another reduction of $50 USD equivalent amount. The current new rate per night after the adjustment is 237.69 AUD before applicable local charges. A new email of confirmation has been sent to you.
After logging in to my Hilton HHonors account, I noticed that my total room rate for the period was adjusted from AUD 2,200 to approximately AUD 1,902 (as mentioned in the email). However, upon logging in today, I realised that my room rate for the Australian property has been adjusted upwards and back to what it was before! I've emailed the Guest Assistance Specialist to check on it and will definitely update on the matter - this should not be happening! Does anyone out there have similar experiences?
Is Hilton's Best Price Guarantee truly being honoured and are they trying to buy time (in hopes that the lower rate(s) on third-party sites would disappear) by reviewing a site that was not previously submitted? How have your experiences with this BPG been?
I wrote about the quiet opening of the Hilton Garden Inn Singapore Serangoon previously and it seems like the hotel has started to take reservations from 01 August 2017. Information about the Hilton Garden Inn Singapore Serangoon is still pretty scarce at the moment but here's what we know about the room rates and room types for now - this is Singapore's cheapest Hilton property so it is perfect for weekend mattress runs!
While checking out room rates this evening on the Hilton HHonors app, I noticed something a little different - the first result is the Hilton Garden Inn Serangoon which is apparently coming soon (first Hong Kong, now us?!). I did not actually know (assuming this is right) that there is a Hilton Garden Inn opening in Singapore (this could be great news for us Hilton HHonors members) and with a little digging, I found a little more proof to back this speculation.
On my last trip to Tokyo, I checked out the 777-300ER Business Class product on Singapore Airlines when I flew from Singapore to Haneda. Since it was a pretty early flight, I decided to spend the night before at what is perhaps the best transit hotel in Singapore in Terminal One - the Aerotel Singapore. Since Tokyo is notorious for her average room rates (especially when you stay in an internationally-branded hotel chain), I decided to redeem some of my Hilton HHonors Points at the Hilton Tokyo - the rooms are generally 50,000 Hilton HHonors Points a night but you do get the fifth night free so my five-night stay at this centrally-located hotel in Shinjuku costed me only 200,000 Hilton HHonors Points (as opposed to an average room rate of S$650 a night during the month that I visit).
Hilton is currently running a sale of up to 35% off for all participating Hilton hotels in Asia-Pacific. All reservations have to be made before 20 January 2017 and stays can be as far out as 31 December 2017.
Hilton has just announced the grand opening of the first and only internationally-branded resort in the picturesque region of Shangrao. The Hilton Sanqingshan Resort offers panoramic views of the Chinese National AAAAA-rated tourist region (the highest ranking available) with 372 beautifully-appointed rooms and suites with facilities that provide for guests wanting to explore the nearby Sanqing mountains. The Hilton Sanqingshan Resort is also within easy reach of nearby attractions including the city of Jingdezhen and Huangshan and Wuyishan mountains.
After 22 years of absence, the 'Hilton' brand is returning to Hong Kong with the opening of a mid-priced Hilton Garden Inn later this month in Mongkok. The Hilton Garden Inn Hong Kong Mongkok will join the upscale Conrad Hotel (located in Admiralty) to become the second hotel to be under the Hilton Hotels and Resort group in Hong Kong.
Hilton Hotels & Resorts' latest property in Bali has just opened up in the prestigious Nusa Dua area. The Hilton Bali Resort is located atop a 40m cliff in the southern peninsula with direct access to one of the most picturesque beaches on the island. It is located near the 18-hole Bali National Golf Course and various water sports centers.
Located along the famous Orchard Road, the Hilton Singapore is one of the first few hotels that I have visited in Singapore when I relocated back in 2013 - I also revisited the property in 2014 as a Hilton HHonors Gold Member. During my latest visit this month in October 2016, I checked into the Hilton Singapore once again as a Hilton HHonors Diamond Member and even though I booked my stay via an OTA, I was given the benefits for being a Diamond Member (something that is no longer required by the program).
When I visited Melbourne In 2014, I stayed two nights in an Executive Room at the Hilton Melbourne South Wharf and seriously fell in love with it - the view was amazing, the rooms were beautiful and modern but more importantly, that lounge was just perfect to take in the sights. I returned this year in 2016 to check out the amazing Relaxation Suite which I dare say is the most beautiful suite in South Wharf, Melbourne!