I submitted a Best Price Guarantee claim for my upcoming trip in Australia last month and I received the following confirmation:
We are pleased to confirm that we have now approved your claim. I have lowered the rate on your reservation to match the rate found in addition to another reduction of $50 USD equivalent amount. The current new rate per night after the adjustment is 237.69 AUD before applicable local charges. A new email of confirmation has been sent to you.
After logging in to my Hilton HHonors account, I noticed that my total room rate for the period was adjusted from AUD 2,200 to approximately AUD 1,902 (as mentioned in the email). However, upon logging in today, I realised that my room rate for the Australian property has been adjusted upwards and back to what it was before! I've emailed the Guest Assistance Specialist to check on it and will definitely update on the matter - this should not be happening! Does anyone out there have similar experiences?
American Express is currently offering the opportunity to earn S$150 statement credit when you spend at least S$500 at any of the participating properties across the Hilton Portfolio in Asia-Pacific with your American Express Singapore Airlines Credit Card. Cardholders can only benefit from the S$150 statement credit once per property but there are over 70 properties that are participating in this promotion!
The Hilton Auckland is one of my most anticipated hotel stays last year after visiting it briefly back in 2015 for a business meeting. I stayed in a Deluxe Harbour View Room at the Hilton Auckland as a Hilton Honors Diamond member and really enjoyed my stay there. Read more now!
Australia's first Curio Collection by Hilton property has just opened up in Sydney's Central Business District (CBD) and next to the brand new waterfront leisure and commercial Barangaroo precinct. The West Hotel Sydney, Curio Collection by Hilton is a newly-built hotel with 182 beautifully-appointed rooms and suites.
The Hilton Garden Inn Singapore Serangoon is Singapore's only focused service hotel that is under the Hilton Worldwide portfolio. Unlike the Conrad Singapore and the Hilton Singapore which are luxury and full service hotels respectively, the Hilton Garden Inn Singapore Serangoon offers affordable accommodation right in the heart of Little India. With a much lower average daily rate, the rooms here at Hilton Garden Inn Singapore Serangoon are extremely value for money (making it perfect for mattress runs with the Hilton Honors loyalty program) and it is definitely one of the better focused service hotels that I have experienced in Singapore.
Hilton is running a 72-hour 50% off flash sale for all participating Hilton hotels in Japan, South Korea & Guam. This impressive 50% sale is valid for all stays completed between 05 September 2017 and 25 February 2018 and this extremely special rate is available for booking between 05 September 2017 2:00PM (JST) and 08 September 2017 02:00PM (JST). Do remember that you will have to register (for free!) to become a Hilton Honors member in order to take advantage of the 50% offer (otherwise you will only get 40%).
It has been slightly under a year since my last visit to the Hilton Singapore's rooftop Italian restaurant, il Cielo, and so I was very excited to check out the new dining experience with newly-appointed Chef de Cuisine, Yohhei Sasaki. Chef Sasaki has culinary experience across one-to-three Michelin-starred Italian restaurants in Tuscany and Lombardia where he perfected his skills to combine the seasonal Italian and Japanese gourmet produce to create unique Italian dishes with a touch of Japanese flair. Two degustation menus (wine-pairing available) for dinner (also available during lunch) have been created by Chef Sasaki to showcase some of his signature dishes.
Receive up to 40% off all participating Hilton properties in China when you book between 6 June 2017 to 18 August 2017. This special promotion is valid for all eligible stays between 8 June 2017 and 28 February 2018. As part of the promotion mechanism, you will receive up to 40% off suites, 30% off executive rooms and 20% off deluxe rooms.
Singapore's very first Hilton Garden Inn branded property, the Hilton Garden Inn Singapore Serangoon has just opened off Serangoon road. Located just a short six-minute walk from Little India MRT Station, the Hilton Garden Inn Singapore Serangoon is surrounded by historic sites, temples, shopping, entertainment and more importantly, plenty of dining options.
Is Hilton's Best Price Guarantee truly being honoured and are they trying to buy time (in hopes that the lower rate(s) on third-party sites would disappear) by reviewing a site that was not previously submitted? How have your experiences with this BPG been?
I wrote about the quiet opening of the Hilton Garden Inn Singapore Serangoon previously and it seems like the hotel has started to take reservations from 01 August 2017. Information about the Hilton Garden Inn Singapore Serangoon is still pretty scarce at the moment but here's what we know about the room rates and room types for now - this is Singapore's cheapest Hilton property so it is perfect for weekend mattress runs!