I knew I had to share this piece of news the moment I saw it - not because American Express is ranked number 1 again in the 2016 Singapore Credit Card Satisfaction Study but because it has been quantified and how often do you actually see a press release with a graph?! According to the study, the overall satisfaction index ranking is based on a 1,000-point scale and American Express has come up on top with 738 points, beating the study average by 41 points.
What is more interesting to see however is that UOB is ranked the lowest at 678 Points, 19 points shy of the study average. Everyone knows I love the UOB suite of cards - it contributes the most to my miles each month which in turn results in fantastic (and free!) premium cabin flights like this. The study shows that amongst cardholders who pick their cards based on cashback, the overall satisfaction is 712. UOB has terrible cashback cards - the best is probably the UOB Visa Signature Credit Card which gives 5% (upon satisfying a number of conditions) and I guess it is difficult to compete with products like the Standard Chartered SingPost Platinum Visa Credit Card which gives up to 7% cashback - interestingly enough, Standard Chartered is ranked fourth lowest in the latest study as well.
If you look at how the scores are being calculated, Interaction gets a 36% weightage and we all know for a fact that American Express is the market leader on this - if you have spoken to a customer service officer from ANZ or UOB, you will know exactly how much better AmEx is in this component. If you look past the amazing dining benefits that American Express cardholders have with a number of hotels and restaurants, the rewards and benefits on these cards are actually terrible so I can only imagine how badly UOB scored on interaction in order to warrant the last spot on the list.
The article does raise an interesting point about how cashback rewards are slowly losing its lustre - so the only question in my head is this: Are consumers in Singapore finally seeing points and miles for what it is worth?
The wait is finally over - Mileslife is now officially launched in Singapore to offer the opportunity to earn more miles on dining, lifestyle and travel spend. To celebrate this momentous occasion, it is offering 4X more miles (up to 20 miles per S$1) on all eligible transactions made on Mileslife. Remember these miles are accorded on top of whatever you earn from your credit cards so there is definitely a huge potential to rake up those miles for free flights on First Class and Business Class!
Uber has changed the way we get around on a day to day basis. While the train is the primary mode of transport for most Singaporeans, there are instances and occasions where a car ride makes a lot more sense because you are rushing for time or simply want a more comfortable journey. If you do use Uber on a very regular basis like me, there are a few things that you can do to save money on these rides - many of which do not require you to do much and simply take an additional second or two to save you money in the long run!
Using the right credit card that will earn you a lot of miles which you can then redeem for free flights is infinitely satisfying. While the HSBC Advance Platinum Visa Credit Card no longer offers 4 miles per dollar (it now offers up to 3.5% cashback) on local dining spend, there are various ways you can still earn a decent amount of miles when you use the right card and double-dip (or even triple-dip) with a number of other promotions! One easy way to do so in Singapore is to combine the use of Chope, Mileslife and the right credit card.
While we all know that the ANZ Travel Card has died a horrible death and that your accrued Travel$ will be converted into DBS Points, it has come to my attention recently that DBS has in fact provided a really good website detailing the upcoming changes and more importantly, what will happen to your existing points and credit card products.
As we mourned the death of various credit cards in the industry lately, I was surprised to find that the OCBC VOYAGE Card (which I covered in-depth HERE) has just been unveiled improved and enhanced travel and lifestyle benefits for cardholders. While I have previously mentioned that cardholders are already able to access a personal concierge service with the credit card, OCBC has just introduced a brand new medical triage service, enhanced travel perks, greater insurance coverage and new merchant partnerships that cardholders can take advantage of immediately.
As we bid farewell to Singapore's best credit card for miles earlier this month, the brand new HSBC Advance Credit Card while nowhere near as impressive as its predecessor, offers up to 3.5% cashback on all eligible purchases. With the proliferation of unlimited cashback cards in the market, this could be a strong contender in the cashback card market if you typically charge a fairly consistent range of expenses to your credit card each month.
The HSBC Advance Visa Platinum Credit Card is dead (for mile-chasers anyway) and it will become a cashback card soon - the 4 miles per dollar promotion will end officially on 31 May 2017 and you will only earn 1X (0.4 miles per dollar) Rewards point with eligible dollar spent in the month of June 2017. You will have to redeem all your Reward points by 31 August 2017 or they will be converted into cashback on 01 September 2017 at a 100 Reward points to $0.25 rate.
The new UOB Rewards portal is beautiful and it is a huge step-up from the older UOB Rewards Plus portal. While trying to redeem some KrisFlyer Miles however, I realised that the new portal only allows you to redeem up to a maximum of 9 units - obviously with a per-transaction fee of S$25, I would want to maximise the number of miles that I am redeeming for to suit my travel requirements.
In order to help everyone keep track of the discontinuation and extension of credit card promotions in Singapore, I will be posting a series of summaries every couple of months. These summaries will basically tell you which mile-related promotions have been extended and which credit cards to ditch - no I will not be tracking dining or shopping promotions.
The ANZ Travel Visa Signature Credit Card was one of my favourite credit cards in Singapore when I first starting working - it once offered complimentary and unlimited lounge access, limousine transfer after spending a reasonable amount and paying the annual fees (S$200) for 10,000 miles seem to be pretty reasonable. Starting from 01 April 2017 however, the ANZ Travel Visa Signature Credit Card will no longer offer lounge access (yes not even the horrible DragonPass Airport lounge access) and there will no longer be anymore renewal miles when you pay the annual fee - how is this even a travel card anymore?!