Qantas Offered Me 5,000 Points as 'Goodwill' for Damaged Business Class Seat (Unable to Lie-flat) on a Red-eye Flight

If you have been following me on Instagram you must have seen that on my latest flight from Singapore to Brisbane, my Business Class seat on Qantas' A330-300 was faulty and as such, it was unable to recline into a lie-flat bed. Now I have to say that the crew on the flight have tried their best to fix it (and I really do appreciate that) but they were unable to get it to recline any further than a 40-degree angle. After contacting Qantas via an online feedback form, they have now offered me 5,000 Qantas Points 'as a gesture of goodwill' for a broken business class seat (which I paid money for) on a red-eye flight.

Photo Credit: Qantas

Photo Credit: Qantas

To provide some context. I was actually traveling from Singapore to Auckland via Brisbane and therefore, I have decided to travel on Business Class so I can get some sleep on the redeye flight (considering how it was scheduled to depart Singapore at 8:30PM and land in Brisbane at 6:05AM the following day). If you are not familiar with the A330-300 planes that Qantas operates, there is no First Class cabin and the entire Business Class cabin was full on my flight. As such, it was not possible to move me to another seat - the crew members on the flight were also deeply apologetic but this is certainly not their fault. 

Email from Qantas Customer Care

Email from Qantas Customer Care

Due to the damaged Business Class seat that could not fully recline, I was unable to get any decent rest on the flight but everything else on the flight were great. Honestly, Qantas could do with better food presentation (especially in Business Class) but you do get what you pay for - QF was priced at approximately SGD 4,000 while SQ was going for close to SGD 6,000. This is the first time that I am actually seeking some kind of compensation from an airline and I am curious to listen to what you guys have to say about this - do you think 5,000 Qantas points (that they have offered 'as a gesture of goodwill') is a reasonable compensation?

Photo Credit: Qantas

Photo Credit: Qantas

In case anyone was wondering, 5,000 Qantas Points gets me a ACC HCSB Sports Earphones from Moki or a ‘That’s not my Lama’ book delivered to a New Zealand address.