I recently made a reservation for the Waldorf Astoria Beijing on a Flexible Rate (which allows free cancellation up to 1 day before arrival) - the rate that I got from Hilton was CNY 2,250 (SGD 458) a night before applicable taxes. Within a couple of hours, I submitted a Best Price Guarantee claim form for the exact same room type with the same cancellation policy that I found on Expedia.com.sg - the same room with the same bed configuration was priced at SGD 321 (CNY 1,578) before taxes.
Hilton's Best Price Guarantee claims to "honor the lower price AND take an additional 25% off the room rate for each night of [the] stay". Technically speaking, I should be offered a room rate of CNY 1,183 (SGD 241) before applicable taxes per night after the 25% off. Instead, I got an email notifying me that the competing rate that I submitted was not to be found (I can still find the competing rate 24 hours later). It turns out that the Corporate Guest Relations Specialist has decided to search for the rate on Expedia.cn despite my submission for Expedia.com.sg. In fact, on her email, she claims to have reviewed Expedia.com but the attachment that she sent through shows that she has gone through Expedia.cn instead.
It is disappointing to see that a publicly listed rate on a reputable OTA is not honoured despite having the same room name, bed configuration and cancellation policy. I am not sure if this is a mistake from the Corporate Guest Relations Specialist's part but such decisions undermine the authenticity and trust that people have in a program. I have thus replied to the email explaining that the rate they were looking up was not the one that I submitted for - this was their response:
I can't say I am impressed with this outcome - obviously there are rate differences between Expedia.cn and Expedia.com.sg but it is publicly listed rate, shouldn't Hilton be honouring the lower rate? I then suggested for them to include the condition of the hotel's local currency into the terms and conditions of this Best Price Guarantee:
The response I got?
The Ritz-Carlton Hotel Company has just announced its entry into the luxury yachting and cruises industry by bringing the award-winning luxury brand, The Ritz-Carlton, to the high seas. By incorporating the brand's exceptional service and timeless style, The Ritz-Carlton Yacht Collection aims to bring luxury accommodation to the sea as well. The first of three lavish cruising yachts in this series is scheduled to take to sea in the fourth quarter of 2019.
As we are waiting on the arrival of some new hotels to open in Singapore this year, the YOTEL Singapore whose design inspiration stems from first class travel cabins, has already started to take reservations from 01 November 2017. The new YOTEL in Singapore aims to cultivate a sense of community within the hotel through large open spaces for co-working, social gatherings and wellness while providing the essential elements of luxury hotels in rooms and cabins where weary travellers will be able to enjoy in the privacy of their own rooms.
The top luxury brand of AccorHotels Group, Raffles Hotels & Resorts has just announced the signing of a historic partnership between the Hinduja Group and Obrascon Huarte Lain Desarrollos (OHLD) to transform Winston Churchill's iconic Old War Office building in Whitehall into one of the most unique hotel and deluxe residences in London - The Raffles London.
As part of the MSB Tamachi mix-used complex, the first Pullman hotel by AccorHotels will open in the fall of 2018. The Pullman Tokyo Tamachi will feature 143 contemporary-design rooms that connects the international style of Pullman hotel with the delicate touch of Japanese art and culture.
Singapore Airlines will be increasing the flight frequency to Paris (the capital city of France) from the current seven per week to 10 per week during the Northern Winter operating season between 29 October 2017 and 24 March 2018. The three additional flights will operate on Mondays, Thursdays and Saturdays starting 30 October 2017 and it will complement the daily flights that are already in service.
Malaysia will be introducing a brand new variable Tourism Tax from 01 August 2017 for all eligible accommodation products consumed by tourists in Malaysia. This Tourism Tax is variable and dependent on the ratings of the hotel or accommodation that the tourist has decided to consume - it ranges from RM2.50 to RM20 per room per night.
Singapore's first Oakwood Premier property will be unveiled in one of the city's most highly-anticipated buildings in the CBD, the OUE Downtown. The Oakwood Premier OUE Singapore is slated to open on 15 June 2017 and it will become the Lion City's second Oakwood property here (following the opening of Oakwood Studios in Orchard Road earlier in March 2017) to provide furnished and serviced apartment solutions.
Singapore Airlines (SIA) has just signed the United for Wildlife Transport Taskforce Buckingham Palace Declaration in support of efforts to prevent transportation and trafficking of illegal wildlife and their products. The Declaration has 38 airlines under its umbrella currently and it aims to clamp down the trade chains for such wildlife on a global level.
Singapore's very first Hilton Garden Inn branded property, the Hilton Garden Inn Singapore Serangoon has just opened off Serangoon road. Located just a short six-minute walk from Little India MRT Station, the Hilton Garden Inn Singapore Serangoon is surrounded by historic sites, temples, shopping, entertainment and more importantly, plenty of dining options.
A partnership between Marriott International and Japan's leading lodging company, Mori Trust Group, has just announced the opening of five resort properties across Japan this summer - these resorts will be located in some of Japan's most scenic destinations and it will give access to lesser-known locations which include the picturesque lake area at the base of Mount Fuji to the Shuzenzi hot springs resort town situated in the Izu Peninsula.