I recently made a reservation for the Waldorf Astoria Beijing on a Flexible Rate (which allows free cancellation up to 1 day before arrival) - the rate that I got from Hilton was CNY 2,250 (SGD 458) a night before applicable taxes. Within a couple of hours, I submitted a Best Price Guarantee claim form for the exact same room type with the same cancellation policy that I found on Expedia.com.sg - the same room with the same bed configuration was priced at SGD 321 (CNY 1,578) before taxes.
Hilton's Best Price Guarantee claims to "honor the lower price AND take an additional 25% off the room rate for each night of [the] stay". Technically speaking, I should be offered a room rate of CNY 1,183 (SGD 241) before applicable taxes per night after the 25% off. Instead, I got an email notifying me that the competing rate that I submitted was not to be found (I can still find the competing rate 24 hours later). It turns out that the Corporate Guest Relations Specialist has decided to search for the rate on Expedia.cn despite my submission for Expedia.com.sg. In fact, on her email, she claims to have reviewed Expedia.com but the attachment that she sent through shows that she has gone through Expedia.cn instead.
It is disappointing to see that a publicly listed rate on a reputable OTA is not honoured despite having the same room name, bed configuration and cancellation policy. I am not sure if this is a mistake from the Corporate Guest Relations Specialist's part but such decisions undermine the authenticity and trust that people have in a program. I have thus replied to the email explaining that the rate they were looking up was not the one that I submitted for - this was their response:
I can't say I am impressed with this outcome - obviously there are rate differences between Expedia.cn and Expedia.com.sg but it is publicly listed rate, shouldn't Hilton be honouring the lower rate? I then suggested for them to include the condition of the hotel's local currency into the terms and conditions of this Best Price Guarantee:
The response I got?
One of the most highly-anticipated property in Bali, the Hotel Indigo Bali Seminyak Beach has just opened to celebrate both the ancient and modern zeitgeist of Bali. The newly-built property offers 289 beautifully-appointed rooms that embraces both modern and traditional which is apparent throughout the design of the hotel - there are no hotels in Seminyak that offers such a beautiful blend of old and new.
A brand new Courtyard by Marriott property has been planned for the popular beachside resort area in southern Vietnam. Slated to open in 2020, the Courtyard by Marriott Nha Trang Hon Tam Resort will be situated on an exclusive resort island that is located 20-minutes away from Nha Trang city.
Marriott International has just announced the first Fairfield by Marriott brand in Greater China with the opening of the Fairfield by Marriott Nanning Nanhu Park. A partnership between Marriott International and the Dossen International Group will see the introduction of the brand across different cities in China over the next five years. The new-built Fairfield by Marriott Nanning Nanhu Park will feature open spaces that are suitable for both work and entertainment and the design of the hotel's guest rooms have all been inspired by the fundamental themes of relaxation and simplicity.
According to the latest Chinese Luxury Traveller Report 2017 by Hurun Report Awards. the Ritz-Carlton remains to be the "Most Popular Luxury Hotel" as voted by Chinese high net-worth individuals for the second consecutive year. The Ritz-Carlton Rewards loyalty program has also taken the top spot as being the "Most Popular Luxury Hotel Membership Programme".
It has been slightly over 18 months since my last stay at The St. Regis Singapore and I am still dreaming about the food and opulent suites there. Here are four things that you will definitely miss once you have experienced the epitome of luxury in the heart of Orchard Road at The St. Regis Singapore.
The Ritz-Carlton Hotel Company has just announced its entry into the luxury yachting and cruises industry by bringing the award-winning luxury brand, The Ritz-Carlton, to the high seas. By incorporating the brand's exceptional service and timeless style, The Ritz-Carlton Yacht Collection aims to bring luxury accommodation to the sea as well. The first of three lavish cruising yachts in this series is scheduled to take to sea in the fourth quarter of 2019.
As we are waiting on the arrival of some new hotels to open in Singapore this year, the YOTEL Singapore whose design inspiration stems from first class travel cabins, has already started to take reservations from 01 November 2017. The new YOTEL in Singapore aims to cultivate a sense of community within the hotel through large open spaces for co-working, social gatherings and wellness while providing the essential elements of luxury hotels in rooms and cabins where weary travellers will be able to enjoy in the privacy of their own rooms.
The top luxury brand of AccorHotels Group, Raffles Hotels & Resorts has just announced the signing of a historic partnership between the Hinduja Group and Obrascon Huarte Lain Desarrollos (OHLD) to transform Winston Churchill's iconic Old War Office building in Whitehall into one of the most unique hotel and deluxe residences in London - The Raffles London.
As part of the MSB Tamachi mix-used complex, the first Pullman hotel by AccorHotels will open in the fall of 2018. The Pullman Tokyo Tamachi will feature 143 contemporary-design rooms that connects the international style of Pullman hotel with the delicate touch of Japanese art and culture.
Singapore Airlines will be increasing the flight frequency to Paris (the capital city of France) from the current seven per week to 10 per week during the Northern Winter operating season between 29 October 2017 and 24 March 2018. The three additional flights will operate on Mondays, Thursdays and Saturdays starting 30 October 2017 and it will complement the daily flights that are already in service.