Singapore Airlines Reverses Decision on Credit Card Surcharge after Online Criticisms

In a curious turn of events, it appears that Singapore Airlines will no longer be implementing that Credit Card Surcharge for flights departing Singapore after all. In less than 24 hours, the national airline of Singapore has decided not to charge the 1.30% credit card fee on Economy Lite tickets from 20 January 2018 following further review. Since its announcement, the decision to charge a service fee for the airline’s lowest priced tickets has come under heavy criticisms and while I personally find the fee insignificant (especially since you can avoid it with a debit card or simply paying PayPal), the airline has decided to take a step back with regards to this decision. 

Photo Credit: Singapore Airlines

Photo Credit: Singapore Airlines

While I can’t say for certain whether pulling back on this planned surcharge is good for PR at this point (since the damage has already been done), I believe this will appease the netizens who have voiced so strongly about this matter. Fare transparency is always important and being able to get around the surcharge through an alternative mode of payment seems reasonable enough for me.