The combined loyalty program of Marriott International properties will soon be relaunching under the new Marriott Bonvoy program name. Ever since the loyalty programs merged back in August 2018, I have not gotten a single suite upgrade (despite being Platinum Elite) on stays where the suites were available at check-in.
In December 2018 when I stayed at The Westin Singapore, a Junior Suite was available but I was upgraded into a Club Room instead (which is a little bit of a joke since Platinum members get access to the Club Lounge anyway). Last month, when I booked a FHR rate at The St. Regis Singapore on a quiet weekend where the St. Regis Suite (as well as two lower room categories) was available, I was only given a one-category upgrade into a Grand Deluxe room. Just this weekend, I was given a one-category room upgrade at the Four Points by Sheraton, Singapore when the lead-in suite category was available at check-in. Obviously getting upgraded is not a 'right' per se and these are accorded so long they are available at the time of check-in but honestly, it is starting to feel a little bit ridiculous (especially if I have to demand for it). There is a reason why I spend at least 50 nights each year with Marriott properties and why I choose to book direct but if this benefit is not enforced, then perhaps it is time to look for a different loyalty program in year 2020.
Photo Credit: The Westin Singapore
I am certainly interested to see whether some of these benefits will be nerfed once Marriott Bonvoy launches. I have a feeling that suite upgrades will be reserved for Titanium and Ambassador members only but let's see what happens - do let me know if you have been receiving suite upgrades lately too!
