Scoot Launches Self-Service Refund Option on Website for Travel until 31 May 2020

In response to the the COVID-19 outbreak and travellers wanting to cancel their flights, Scoot has launched a self-service refund option on their website for all customers with bookings made on, or before 15 March 2020, for travel dates until 31 May 2020. Refunds in the form of Scoot travel vouchers will be processed within 30 business days and the entire process can be done online.

Click HERE to access the Self-Service Refund Option on Scoot!

Photo Credit: Scoot

All customers who have booked directly with Scoot will be able to manage their bookings on the website where they will be able to find a self-service refund button. Unfortunately, customers who booked their flights through third-party booking channels or travel agencies are advised to contact the relevant channel or agents for assistance.

For all bookings made directly with Scoot between 15 March and 31 May 2020, Scoot will extend a one-time free date change (fare difference may apply). For these bookings, the one-time free date change can be utilised up to four hours before scheduled flight departure time, for travel up till 31 March 2021. Currently, with effect from 17 March 2020, Scoot’s call centre based in the Philippines, providing English, Japanese, Korean, Bahasa Melayu, Bahasa Indonesia, Vietnamese, Thai, and Tamil language support, has had to suspend operations as a precautionary measure by the Philippines government.