Watch Singapore Airlines New Video That Showcases The Customer Journey with Enhanced Health and Safety Measures

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Singapore Airlines officially introduced a range of health and safety initiatives just five days ago after a comprehensive review of the end-to-end customer journey. Today, the airline has launched a brand video that highlights the new customer journey with the aforementioned measures in place.

I have previously summarised all the new measures but if you would like to check out the official e-brochure issued on 07 June 2020, it is available online. As a quick reminder, here are some of the key takeaways from the enhanced health and safety measures:

  • A La Carte Meals at Singapore Airlines Lounges

  • Enhanced Cleaning Process on Flight

  • New Care Kit for Customers on Flight

  • Changes to Meal Services

  • Removal of Seatback Literature

  • More Digital Solutions

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