Changes to Flight Experience on Singapore Airlines (Including SilkAir and Scoot) due to Health and Safety Measures
A range of health and safe initiatives has been introduced by Singapore Airlines after a comprehensive review of the end-to-end customer journey. As the airline begins to operate more routes in months ahead, more measures are put in place to ensure that customers and crew stay healthy on upcoming flights.
SilverKris Lounge (Terminal 3)
Singapore Changi Airport (SIN)
A La Carte Meals at Singapore Airlines Lounges
Apart from stepping up on the cleaning procedures at all premises, customers will now enjoy a la carte meals instead of a buffet service at Singapore Airlines Lounges (e.g. SilverKris Lounges). Lounge staff will also wear masks at all the times and gloves when necessary.
Enhanced Cleaning Process on Flight
Every Singapore Airlines Group aircraft undergoes an enhanced cleaning process before a flight and it includes but not limited to:
Aircraft fogging (following regulatory requirements)
Wipe-down with an approved strong disinfectant
Replacement of headsets, headrest covers, pillow covers, bedsheets and blankets after every flight
Singapore Airlines is also looking at a trial on an ultra-violet (UVC) light cleaning procedure on the ground for its lavatories before every flight.
New Care Kit for Customers on Flight
From 08 June 2020, all airlines in the Singapore Airlines Group will provide customers with a care kit containing a surgical mask, anti-bacterial hand wipes, as well as a hand sanitiser.
Changes to Meal Services
Meal services have been suspended for flights within South East Asia and services to Mainland China due to regulatory reasons - snack bags will be provided to customers instead. For long-haul flights, a single tray service has been introduced in First Class and Business Class in place of a table layout service. Singapore Airlines will be progressively reintroducing customer favourites like satay and garlic bread from mid-June 2020 before resuming a course-by-course dining experience after discussions with regulators.
Suspension of Couse-by-Course Dining Experience
SIN-AKL SQ285
Removal of Seatback Literature
Newspaper, magazines, as well as seatback literature have been removed from the aircraft but all customers will be able to access them via Singapore Airlines' e-Library(even when you are not flying). Through the SingaporeAir mobile app, customers will have access to more than 150 international newspapers, magazines, as well as other reading materials.
More Digital Solutions
Customers on Singapore Airlines have been able to control KrisWorld (in-flight entertainment system) via their mobile devices on selected aircrafts. In coming months, digital food ordering services in the lounges, as well as an in-flight e-menu will be introduced. The SingaporeAir mobile app will also be enhanced to provide customers with personalised information about travel and heath restrictions across the Singapore Airlines network.
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