Hotel Review: Hyatt House Tokyo Shibuya (King Bed) - Great Property with Direct Connection to Shibuya Station

The Hyatt House Tokyo Shibuya is easily one of the most expensive Hyatt House properties anywhere in the world. As a Category 5 hotel under the World of Hyatt programme, it’s possible to redeem a free night from as little as 17,000 points during off-peak periods. However, it’s worth noting that award availability is notoriously difficult to secure here, given the hotel’s prime location and popularity. If you do manage to find a redemption night, though, you’ll be getting exceptional value for your points, especially when compared to the often high cash rates for even the entry-level rooms.

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Entrance to Hotel (from Shibuya Sakura Stage)
Hyatt House Tokyo Shibuya

Depending on where you are coming from, finding the Hyatt House Tokyo Shibuya might be a little tricky, especially if you’re unfamiliar with the area. If you’re arriving by JR Line, the easiest way to reach the hotel is to exit via the New South Gate at Shibuya Station and turn right towards Shibuya Sakura Stage - the hotel is part of this new development. Once you know where you’re heading, the location is truly fantastic, right in the heart of Shibuya with easy access to shops, dining, and transport links. That said, given the slightly confusing station layout and the size of the surrounding complex, I highly recommend planning your route in advance, particularly if you’re navigating with luggage or arriving from the airport after a long flight.

Bedroom
King Bed - Hyatt House Tokyo Shibuya

I was fortunate to snag award availability for three consecutive nights at the Hyatt House Tokyo Shibuya during my stay in November 2024. At the time, the hotel was still classified as a Category 4 property, and cash rates were hovering around USD 580 per night, making it an exceptional use of points. I redeemed a total of 48,000 World of Hyatt points - two nights at the Standard rate and one at Peak - which still represented tremendous value given the prevailing cash rates during that period. As a Globalist member, I didn’t receive any room upgrade, which is in line with the World of Hyatt programme’s terms and conditions for Hyatt House properties. However, the hotel proactively offered me a 4:00 PM late check-out (which I didn’t require on this trip) and complimentary breakfast for two, both of which were much appreciated.

Complimentary Drink Vouchers
King Bed - Hyatt House Tokyo Shibuya

At check-in, I was pleasantly surprised to receive two drink vouchers, redeemable for a complimentary alcoholic or non-alcoholic beverage at the H Bar. The vouchers featured a cheeky little tagline—“On the House”—which I thought was a clever and perfectly on-brand nod to the Hyatt House name. I redeemed mine for a glass of sauvignon blanc, which was perfectly drinkable, though not particularly memorable. Still, this gesture added a nice touch to the stay - especially considering that Hyatt House properties are not required to offer this perk.

Bedroom
King Bed - Hyatt House Tokyo Shibuya

There are limited King Bed Rooms - the lead-in room category - at Hyatt House Tokyo Shibuya, which makes it particularly challenging to find award availability, especially for longer stays. That said, the King Bed Room offers a surprisingly spacious and well-designed layout, with 32 sqm of space that feels more like a compact apartment than a standard hotel room. Thoughtfully configured for both short and extended stays, the room is flooded with natural light and comes equipped with a fully fitted kitchen (including a refrigerator and microwave), a washer-dryer, and a dedicated workspace, making it an ideal base for travellers who value comfort, convenience, and functionality in equal measure.

View from Bedroom
King Bed - Hyatt House Tokyo Shibuya

Even though Shibuya is one of Tokyo’s most vibrant and densely developed districts, known for its iconic soaring skyscrapers, the room I was assigned at Hyatt House Tokyo Shibuya did not offer much of a view. Despite being located on one of the higher floors, I was unable to spot any notable landmarks or skyline-defining buildings from the room itself. That said, the location of the hotel is unbeatable—you are just a short walk away from major shopping destinations like Shibuya Scramble Square, as well as cultural spots such as Hachikō Statue and Yoyogi Park.

Bed and Living Area
King Bed - Hyatt House Tokyo Shibuya

Despite the relatively compact 32 sqm footprint, the room at Hyatt House Tokyo Shibuya had everything I needed and more. The king-size bed was exceptionally comfortable, the air-conditioning worked perfectly (with full control to keep the room cool, which I always appreciate), and there was even a cosy seating area that made for an ideal spot to enjoy a home-cooked meal. While cooking may not be top-of-mind for most international travellers, having a fully equipped kitchen opens up the opportunity to experience another side of Japan - like picking up premium Japanese beef cuts at a fraction of restaurant prices. In fact, there is a fantastic supermarket conveniently located just beneath the hotel, and I would be lying if I said I wasn’t tempted to prepare my own wagyu dinner after seeing the quality and affordability on offer.

Bedside Table
King Bed - Hyatt House Tokyo Shibuya

By the bedside, you will find a small clock and basic lighting controls - nothing particularly fancy, but entirely functional and intuitive to use. What stood out more to me was the overall design language of the room, which leans towards a clean, minimalistic aesthetic. The space feels modern yet unpretentious, with a thoughtful layout that prioritises comfort and practicality without unnecessary clutter.

Work Desk and TV
King Bed - Hyatt House Tokyo Shibuya

The room features a 55-inch flat-screen smart TV, which, while not easily adjustable, has been strategically positioned to offer comfortable viewing whether you are lounging on the sofa or relaxing in bed. One of the highlights is the built-in screencasting functionality, allowing you to stream content directly from your mobile device or laptop with minimal effort. This feature has become fairly standard across newer Hyatt properties, and it is always a welcome addition. Interestingly, Hyatt has also integrated screencasting into the World of Hyatt app, but in my experience, the direct casting method tends to be more reliable, as I have often encountered connection issues when trying to connect via the app itself.

Work Desk and TV
King Bed - Hyatt House Tokyo Shibuya

A compact work desk is positioned just beside the TV, accompanied by a small desk lamp and conveniently located near the window, allowing you to enjoy natural daylight while getting some work done during the day. The power outlets are thoughtfully placed within easy reach, which is always appreciated. However, based on my experience across many excellent hotels in Japan, these outlets are almost never universal, so it is important to bring a travel adapter if you are travelling from overseas. That said, if you happen to forget one, I am quite certain the House Hosts at reception would be more than happy to lend you one during your stay.

Nespresso Coffee Machine
King Bed - Hyatt House Tokyo Shibuya

Each room at Hyatt House Tokyo Shibuya also comes equipped with a Nespresso machine, along with four complimentary coffee capsules that are replenished daily during housekeeping. As expected in Japan, the housekeeping service is consistently thorough and reliable—in all my stays, I have never had a single amenity missed or left unstocked. While Shibuya is home to a number of excellent cafés, the more popular spots often involve long queues, especially during peak hours. So having a Nespresso machine on hand is a practical and much-appreciated convenience, especially when you need a quick caffeine boost before heading out or during a mid-afternoon break.

Kitchen
King Bed - Hyatt House Tokyo Shibuya

As I briefly mentioned earlier, one of the biggest advantages of staying at Hyatt House Tokyo Shibuya is having access to a fully functional kitchen - a true rarity in such a central Tokyo location. While most international travellers typically opt for hotels without kitchen facilities, this feature sets Hyatt House apart and is something I strongly encourage you to take full advantage of. Inside the room, you will find a well-stocked drawer of pots, pans, cutlery, and bowls, along with a full-size refrigerator and freezer, giving you the flexibility to store fresh produce or even frozen items.

Kitchen and Refrigerator
King Bed - Hyatt House Tokyo Shibuya

Although Globalist members enjoy complimentary breakfast at Moss Cross Tokyo, those without elite status can easily prepare a meal right in the comfort of the room. Alternatively, you are just steps away from several convenience stores and quick, affordable dining options like Matsuya, making it easy to enjoy both self-cooked and local meals during your stay.

Microwave
King Bed - Hyatt House Tokyo Shibuya

If you are not feeling particularly adventurous and simply want a quick, fuss-free meal, you can also take advantage of the microwave oven in the room to heat up snacks or ready-to-eat meals from the nearby supermarket or convenience stores. While most konbini staff are happy to heat up your food upon purchase, the walk back to the hotel can sometimes leave your meal less than piping hot. Having a microwave in the room means you can enjoy your food fresh and warm, whenever you like, all from the comfort of your own space—a small but incredibly useful amenity that enhances the overall stay.

Bathroom with Washing Machine
King Bed - Hyatt House Tokyo Shibuya

As someone who spends a fair amount of time on the road, being able to wash my clothes before heading home is a genuinely appreciated benefit. There is nothing more frustrating than arriving home to a suitcase full of dirty laundry, especially when you have another trip lined up the very next day - the joys of adulting, as they say. Having a washer-dryer unit in every room at Hyatt House Tokyo Shibuya is a true luxury and one that sets it apart from most urban hotels. That said, I did find myself spending a bit of time figuring out the dryer function, which is not the most intuitive—a quick reference guide in English would have been helpful. Still, once you get the hang of it, it is an incredibly useful amenity that makes your stay feel all the more like home.

Personal Care Amenities
King Bed - Hyatt House Tokyo Shibuya

Basic disposable amenities such as toothbrushes, toothpaste, and other personal care items are also provided in the room, though I imagine most travellers these days prefer to use their own. You will also find laundry detergent conveniently placed in the bathroom, which is a nice touch for those planning to use the in-room washer-dryer. That said, I personally like to pick up laundry pods from nearby drugstores—the Japan-made options not only smell amazing but are also surprisingly affordable, often priced far lower than what you would pay for similar products back home. It is a small but satisfying way to add a touch of local flair to an otherwise routine chore.

Shower Area with Bathtub
King Bed - Hyatt House Tokyo Shibuya

I was pleasantly surprised to find a small yet deep soaking bathtub in the bathroom at Hyatt House Tokyo Shibuya - a feature that is quite common in Japanese hotels but always appreciated, especially after a long day exploring the city. The bath amenities (which are the same ones that I had at the Hyatt House Kuala Lumpur, Mont Kiara) are provided in bulk-sized, wall-mounted dispensers, which is both eco-friendly and convenient.

Breakfast at MOSS CROSS TOKYO
Hyatt House Tokyo Shibuya

As a Globalist member, I was pleased to enjoy a complimentary breakfast at MOSS CROSS TOKYO, the main dining venue at Hyatt House Tokyo Shibuya. Located on the 16th floor, the same level as the check-in area and swimming pool, this modern Japanese-French restaurant offers a serene and stylish setting to start the day. While the breakfast spread is relatively modest, it provides a selection of Western-style buffet items, which is a welcome perk before heading out to explore the city.

Breakfast at MOSS CROSS TOKYO
Hyatt House Tokyo Shibuya

It's worth noting that MOSS CROSS TOKYO is an independent establishment not operated by the hotel, so World of Hyatt points cannot be earned or redeemed when dining here outside of the Globalist breakfast benefit.

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While the breakfast selection is relatively modest, I do appreciate that Hyatt House offers a complimentary breakfast for Globalist members - a benefit that’s always welcome. I’m not typically someone who eats a big breakfast, so just being able to pop down to the restaurant for a proper coffee and a light bite before starting the day is more than enough for me.

Fitness Center
Hyatt House Tokyo Shibuya

If you're planning to work out during your stay, the Hyatt House Tokyo Shibuya has a small but well-maintained fitness centre located within the hotel. There are only two treadmills available, so if you're aiming to fit in a cardio session, it might be wise to go during off-peak hours. That said, the gym was completely empty during both of my visits (even though the hotel appeared to be running at near full occupancy) so you may just have the place to yourself.

Fitness Center
Hyatt House Tokyo Shibuya

While there aren’t any fancy weight machines, the gym offers a solid selection of dumbbells, which I’ve always found to be versatile and effective for maintaining a workout routine while on holiday. It’s a practical setup that covers the basics well. However, it’s worth noting that there’s only one bench available, so if you happen to be sharing the space with other guests, that might require a bit of coordination.

H Market
Hyatt House Tokyo Shibuya

Even though the Hyatt House Tokyo Shibuya isn’t a luxury hotel by definition - after all, the Hyatt House brand is typically associated with extended-stay convenience and functional comfort - this property is easily the nicest, and quite possibly the most expensive, Hyatt House I have ever stayed at. Having experienced a number of Tokyo’s top-tier hotels over the years, including the Park Hyatt Tokyo (which I never bothered reviewing since it was going to close for renovation), Conrad Tokyo, Andaz Tokyo, and HOSHINOYA Tokyo, I can confidently say that Hyatt House Tokyo Shibuya is currently my favourite place to stay in the city. The location is excellent, and even the entry-level rooms are well-designed and genuinely comfortable. I also love the practical features like the compact kitchen and in-room washing machine, which make a longer stay feel that much more seamless and convenient. The cash rates at this hotel are ridiculously high, but if you can redeem your World of Hyatt points for a free night here, I highly recommend it, and you should definitely lock in those bookings as you can always cancel them later if necessary.

Hyatt House Tokyo Shibuya
3-3 Sakuragaokacho, Shibuya, Tokyo 150-0031, Japan
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