Is Hilton's Best Price Guarantee truly being honoured and are they trying to buy time (in hopes that the lower rate(s) on third-party sites would disappear) by reviewing a site that was not previously submitted? How have your experiences with this BPG been?
Read MoreI read this morning that there have been some unannounced changes to the Hyatt Best Rate Guarantee (BRG) policy. As mentioned last month, I have had some success getting Hyatt to match (and beat!) an OTA rate for the Grand Hyatt Melbourne without having an existing reservation beforehand. There has been a lot of online chatter right now on whether the change has taken effect but it does seem that the Terms & Conditions have been changed to reflect this.
Read MoreA hotel chain's Best Rate Guarantee (or equivalent) can make or break a brand. While different hotels have different Best Rate Guarantee policies, I have had some successes with Hyatt recently when I was shopping for rooms at the Grand Hyatt Melbourne where I might be staying in a month or two. Hyatt guarantees the best rate when booking directly with them and they will match a lower, qualifying rate published on another site before beating that by an additional 20% - remember you will still earn your elite qualifying points and nights this way! While it isn't always easy to find a lower competing rate elsewhere (since the terms of the booking have to match entirely), it isn't at the same time, impossible.
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