Some people may argue that there is nothing more worrying than being unable to Book the Cook (BTC) on your Singapore Airlines flights (yes I can hear you chanting Lobster Thermidor from where I am at). If you have the following error message that is stopping you from selecting a BTC meal, fret not because here's how you can quickly resolve it:
"Sorry, you will not be able to make changes to your booking online. Please get in touch with your local Singapore Airlines office for assistance."
As you can see from the screenshot above, I have completely lost the ability to change my meals in the SQ632 flight that I have booked myself in. When I go to the top of the page, I get an error message telling me that I will not be able to make changes to my booking online and I have to in fact, get in touch with the local Singapore Airlines office for assistance.
It was then that I noticed that my scheduled arrival into Haneda has changed from 15:40 to 15:35 (yup a grand total of 5 minutes change in arrival time) and the flight status said 'Revised Flight' instead of the usual 'Confirmed' - date of departure has been removed for privacy reasons. This flight booking includes an alliance partner airline and I was initially worried that that was in fact, the cause of this problem. Now that I have verified that the revised flight schedule is the root of the problem, there are two ways to quickly fix this.
1. Call the Singapore Airlines Office
Click HERE to contact the local Singapore Airlines Office for assistance. There is unfortunately no way around this and the problem will not go away after time - you actually need to speak to someone and confirm that you have accepted the new flight timing (even if it is just landing 5 minutes earlier) after a series of verification.
2. Online Feedback Form
If like me, you dislike phone calls (especially waiting aimlessly on the other side of the line) with a vengeance, head down to the Online Feedback Form and email them instead. Just be prepared to wait for up to 72 hours for a response (even though experience tells me that they usually reply within 24 hours on a business day) and you will have to provide them with elementary details like your booking reference number and your full name even though you have submitted your request while being logged in to your KrisFlyer account.