As part of the 'Smart Fullerton' experience, new digital touch points like an in-room e-Compendium tablet (provided by Tapendium) are set to reinvent the hospitality experience for the modern traveller. The Fullerton Hotel as well as The Fullerton Bay Hotel Singapore have managed to digitalised the traditional compendium into a tablet across all 500 rooms and suites.
The e-Compendium allows the hotel to send tailor-made and targeted messages to specific guestrooms so that it is always relevant. Additionally with the replacement of guest letters and brochures which require months of preparation and time to print, both the hotels’ staff are now able to communicate hotel updates to their guests in real-time while saving paper and deriving long-term cost savings.
The e-Compendium tablet effectively replaces its printed version to provide the convenience of a digital concierge service at your fingertips. Features on the e-Compendium include an in-room dining menu that takes room service orders and intuitively recommends complementing French fries, salads or juices. Whether travelling for business or pleasure, the e-Concierge is a one-stop for planning the day’s itinerary. At the touch of a button, place a reservation for drinks at Lantern rooftop bar; book a rejuvenating 90-minute signature massage at The Fullerton Spa; or schedule a taxi or laundry pick-up service, seamlessly. The e-Compendium also houses The Fullerton Hotels’ city guide with insider tips on what to eat, see and do around The Fullerton Heritage precinct and Singapore. Pre-loaded jogging maps and heritage trails offer guests off-the-beaten-tracks to experience the city by day and night.
Staying abreast with business updates from The Wall Street Journal or discovering technology innovation in The New York Times has never been easier with complimentary access to news sites from over 30 countries available on the in-room tablet, offering guests an opportunity to go paperless and contribute to environmental sustainability. The new e-Compendium service at The Fullerton Hotels has replaced phone calls made to the hotels’ Concierge for the request of hotel information and services, which translates to a gain in manpower hours that can be redeployed towards creating exceptional guest experiences in high touch service areas within both hotels.